Our Quality Assessment/ Performance Improvement Program
Although every hospice must participate in quality improvement, that does not mean all hospices have the same commitment to quality. Hospice of the Miami Valley has dedicated program staff who continuously monitor and track our performance. Hospice programs will soon be publicly reporting to consumers and the Centers of Medicare /Medicaid on their success in controlling patients’ symptoms.
Our Commitment to Quality includes:
We perform three satisfaction surveys at different time points:
- after hospice admission
- after service ends and
- after 13 months of caregiver grief and bereavement support.
The satisfaction surveys are tabulated by an independent national company for confidentiality and benchmark comparisons. Comparing ourselves to over 3000 hospices in the country, our results show that we exceed the national benchmark in:
- Coordination of Care
- Attending to Family Needs
- Informing and Communicating with Patients
- Weekend /After Hour Coverage