Quality Program
Our Quality Assessment/ Performance Improvement Program
Although every hospice must participate in quality improvement, that does not mean all hospices have the same commitment to quality. Hospice of the Miami Valley has dedicated program staff who continuously monitor and track our performance. Hospice programs will soon be publicly reporting to consumers and the Centers of Medicare /Medicaid on their success in controlling patients’ symptoms.
Our Commitment to Quality includes:
Tracking
Tracking pain measures a year before required
Reporting
Voluntarily reporting quality data to Medicare
Data Collection
Being selected as 1 of only 9 hospices in the country to participate in the 1st Medicare Quality Data Collection Pilot Program for Hospice Quality Reporting.
Community Home Accreditation
As well as being state licensed, Hospice of the Miami Valley is accredited by the Community Home Accreditation Program (CHAP) , which validates that our hospice meets the industry’s highest nationally recognized standards. Rigorous evaluation by a CHAP surveyor demonstrates that our hospice has an ongoing dedication to quality of services.
Satisfaction Surveys
We perform three satisfaction surveys at different time points:
- after hospice admission
- after service ends and
- after 13 months of caregiver grief and bereavement support.
The satisfaction surveys are tabulated by an independent national company for confidentiality and benchmark comparisons. Comparing ourselves to over 3000 hospices in the country, our results show that we exceed the national benchmark in:
- Coordination of Care
- Attending to Family Needs
- Informing and Communicating with Patients
- Weekend /After Hour Coverage
